Refund policy

Palatte Cosmetics Return and Refund Policy

 

At Palatte Cosmetics, we are committed to providing high-quality cosmetics, beauty, and skincare products. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help.

 

Return and Refund Conditions:

 

1. Eligibility for Returns: 
   - Products must be unused and in their original condition.
   - The original packaging must remain unopened and intact.
   - Returns must be initiated within 30 days of the purchase date.

2. Non-Returnable Items:
   - Any product that has been opened, used, or damaged.
   - Products without their original packaging or with tampered seals.

3. Return Process:
   - To initiate a return, please contact us at palattecosmetics@gmail.com.
   - Provide your order number and details about the product you wish to return.
   - Once your return request is approved, you will receive instructions on how to send the product back to us.

4. Refunds:
   - Once we receive the returned product and verify its condition, we will process your refund.
   - Refunds will be issued to the original payment method within 7-10 business days.
   - Please note that shipping fees are non-refundable.

5. Exchanges:
   - We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

6. Damaged or Defective Products:
   - If you receive a damaged or defective product, please contact us at palattecosmetics@gmail.com within 7 days of receiving your order.
   - We will arrange for a replacement or refund for the damaged or defective product.

 

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to reach out to us at palattecosmetics@gmail.com. Thank you for choosing Palatte Cosmetics!

**Note:** This policy is subject to change without prior notice. Please review our policy periodically for updates.